STANDARD TERMS AND CONDITIONS
T S Web Smartz offers contracts for all work it undertakes for its clients as per these standard terms and conditions. The work done for clients include web design and development, digital marketing, SEO, SMO, content marketing, and reputation management.
2. PAYMENT OF FEES
Clients can choose from the packages offered on our website. We also send a detailed proposal e-mail containing the pricing offered, payment modes, and terms of payment. Clients need to choose either the monthly payment plan or the annual payment plan.
Based on the plan chosen, 50% of the fees should be paid at the time of order confirmation. The other 50% of the fee needs to be paid once the work is completed by our team. We reserve the right not to take up any work until 50% fee is paid.
A 50% refund is offered on fees paid in case the client is not satisfied with the quality of our work. The quality parameters and deliverables shall be intimated at the time of selecting the package. The fee refund is offered only we do not meet the quality parameters specified at the time of commencing work.
In case, you terminate the contract without any valid reasons or if we have already commenced work, then the 50% fee paid initially will not be refunded.
3. MATERIALS AND INFORMATION FOR WORK COMMENCEMENT
In order to commence work, all such information and materials needed should be supplied by you as per the specifications informed to you. This material includes, but is not limited to, written content, logos, photographs, graphic images, or any other printed material. In case of any delay in providing this information or materials, the deadline for completion of work is liable to be extended. We shall not be responsible for delays occurring due to non-submission of materials and information on time.
If you fail to supply materials and information, we reserve the right to bill you for the work already done.
4. CHANGE MANAGEMENT
We are always ready to make changes in our designs and work deliverables as per client needs. The changes need to be in line with the original requirements agreed. Any new requirements added at a later stage is liable to be billed extra.
5. LIABILITY FOR DELAYS
Failure to provide information, failure to sign off on specifications, and failure to provide feedback on the work from your side may lead to delay in meeting the deadlines. We shall not be liable for delays in the work due to such reasons.
6. CLIENT APPROVALS
Once the work is completed, our team shall inform you of the same. It is your responsibility to review the work and provide feedback or suggest changes within seven working days. In case there is no communication from you in writing within seven working days, the work shall be deemed to be accepted. Any further changes or rejections are not acceptable.
7. CLIENT REJECTION
In case the work done by us is rejected, we shall strive to make changes so that the work is in line with your requirements. In case the work is not accepted even after making changes or if the reasons stated for rejection are not reasonable, we reserve the right to terminate the contract and bill you for the work done on date.
8. INTELLECTUAL PROPERTY RIGHTS
All logos, photographs, brand names, trade marks, materials, and information provided by you shall be your intellectual property. It is your responsibility to ensure that any permissions or approvals for use of these materials are taken from respective owners or authorities.
You hereby agree to indemnify us from any legal actions or claims related to the intellectual property rights of materials on your website.
Our SEO services are carried out to the best of our ability using accepted optimization techniques. We cannot guarantee a search engine ranking position, since this depends entirely on the search engine website and is not in our control.
9. CONSEQUENTIAL LOSSES
In case of any delay in executing the contract, whatever may be the reason, we are not liable for any consequential losses or damages that you may suffer.
As permitted by law, all terms and conditions, warranties, undertakings, and representations that include those express, implied, statutory, or otherwise are excluded in relation to our services. This is other than the express provision of the terms and conditions in this document. Without the above limitation, the liability of T S Web Smartz cannot be excluded under any term, warranty, condition, or representation limited at our option for repair or re-supply of our services or for the payment of service charges for the work contracted to be carried out.
11. SUB-CONTRACTING OF WORK
We shall have the right to subcontract any of the work that we have agreed to carry out for you, as deemed fit by us.
12. NON DISCLOSURE AGREEMENT
TS Web Smartz and any subcontractors hired by us hereby agreed that no confidential information provided by you shall be disclosed to any third party unless as required to do so by law.
13. ADDITIONAL EXPENSES
In case you request additional templates, photographs, fonts, third party software, or any other such service not included in our scope of work, we shall bill the same to you and your hereby agree to pay the bill for the same.
14. BROWSER COMPATIBILITY
It is our responsibility to ensure that the websites developed are compatible with all the recent versions of web browsers like Firefox, Google Chrome, Microsoft Edge, and Safari. However, any third-party extensions used may not be compatible and may not work in the same way in different browsers. In such a situation, we shall provide alternative third-party extensions or offer a solution to manage such incompatibilities.
It shall be your responsibility to comply with laws and regulations related to ecommerce offered on the website developed by us. You hereby indemnify TS Web Smartz and its subcontractors from any claims, taxes, penalties, or damages due to the provision of e-commerce services.
16. GOVERNING LAW
This agreement and the terms and conditions thereof shall be governed as per the laws of the Union of India. Any suits shall be in the jurisdiction of the courts of Mohali, Punjab, India.